Effective date: August 12, 2026
This Privacy Policy explains how DougLore ("DougLore," "we," "us," or "our") collects, uses, stores, and shares information when you visit douglore.com, create an account, generate character content, or purchase credits or a subscription.
If you do not agree with this policy, please do not use DougLore.
Information we collect
Account information
When you sign in with Google, we receive basic profile information authorized by you, such as your name, email address, profile image, and Google account identifier. We use this information to create and secure your DougLore account.
DougLore does not receive your Google password.
Character inputs and generated content
We process the story briefs, character details, rewrite instructions, and other text you submit. We also process the character profiles and related content generated in response.
When you are signed in, completed generations may be stored in your account history so you can reopen them later. Do not submit sensitive personal information or confidential material that you are not authorized to use.
Usage and technical information
We may collect information about how you use DougLore, including pages visited, features used, approximate location derived from IP address, browser and device type, referral source, timestamps, diagnostic data, and error logs.
Cookies and local storage
We use cookies and similar technologies to keep you signed in, maintain security, remember preferences, support payment and referral flows, and understand website usage. You can control non-essential cookies through your browser settings, although some features may not work correctly if required cookies are blocked.
Payment information
Payments are processed by Waffo or another payment provider shown at checkout. We may receive transaction identifiers, purchase amount, currency, payment status, plan, billing country, and limited billing details needed for account and transaction records.
We do not store full payment card numbers or card security codes on DougLore servers.
Communications
If you contact us at support@douglore.com, we collect your email address and the information included in your message so we can respond and provide support.
How we use information
We use information to:
- Provide, maintain, and secure DougLore
- Authenticate users and manage accounts
- Generate, rewrite, save, and export character content
- Track credits, subscriptions, payments, and transaction history
- Respond to support and data-rights requests
- Diagnose errors, prevent abuse, and enforce usage limits
- Measure product performance and improve the service
- Comply with legal obligations and protect users, DougLore, and third parties
Service providers
We use service providers to operate DougLore. Depending on the features you use, these may include:
- Google for account authentication
- Neon for managed PostgreSQL database hosting
- OpenAI for AI text processing and generation
- Waffo for checkout, payments, and subscription processing
- Cloudflare for hosting, network delivery, security, and operational logs
- Google Analytics for website usage measurement
These providers process information under their own terms and privacy policies. We share only the information reasonably necessary for them to provide their services.
We do not sell your personal information.
AI processing
Character inputs and rewrite instructions are sent to our AI provider to produce results. Do not enter highly sensitive personal data, payment credentials, authentication secrets, or content you do not have permission to process.
AI providers may process data in locations outside your country. Their handling of submitted data is governed by the applicable provider agreements and policies.
Legal bases for processing
Where applicable law requires a legal basis, we process information:
- To perform our contract with you and provide the service
- For legitimate interests such as security, support, analytics, and product improvement
- With your consent where consent is required
- To comply with legal obligations
Data retention
We retain information only as long as reasonably necessary for the purposes described in this policy, including providing your account and generation history, maintaining transaction and credit records, resolving disputes, preventing fraud, and meeting legal obligations.
Retention periods vary by data type. When information is no longer required, we delete it or de-identify it, subject to backups and legal requirements.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
International data transfers
DougLore and its providers may process information in countries other than the one where you live. Where required, we rely on appropriate safeguards for international transfers.
Your choices and rights
Depending on where you live, you may have the right to:
- Access or receive a copy of your personal information
- Correct inaccurate information
- Request deletion of your account and associated information
- Object to or restrict certain processing
- Withdraw consent where processing relies on consent
- Lodge a complaint with your local data protection authority
To make a request, email support@douglore.com from the address associated with your account. We may need to verify your identity. Some information may be retained when required by law or for legitimate security and transaction-record purposes.
Children's privacy
DougLore is not directed to children under 13, or under the minimum digital-consent age in their country. We do not knowingly collect personal information from children below that age. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
Third-party links
DougLore may link to third-party websites or services. We are not responsible for their privacy practices, and this policy does not apply to those services.
Changes to this policy
We may update this policy as DougLore changes. We will post the revised policy on this page and update the effective date. Material changes may also be communicated through the service or by email when appropriate.
Contact us
Questions or privacy requests can be sent to:
Email: support@douglore.com
Website: douglore.com